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About STOTTS. · Accessibility

An accessible website is part of accessible care.

We look after people's eyes and ears for a living. Many of the people we serve live with low vision, colour vision differences, hearing loss or reduced dexterity — so a website that is hard to see, hear or operate isn't an abstract failing to us. It's personal. We hold this site to the same standard as the care in our practices.

Our commitment

We aim to meet WCAG 2.2 level AA.

We build and maintain this website to conform with the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA — the standard referenced by the UK Equality Act 2010 and the Public Sector Bodies Accessibility Regulations. Accessibility isn't a one-off audit for us; we check it as part of how we build and change the site.

What we've done

How the site is built to work for you.

  • Readable colour. Text and buttons are checked against WCAG AA contrast ratios, so copy stays legible for low-vision and colour-blind readers.
  • Full keyboard operation. Every menu, link, button and form can be used without a mouse. A visible focus outline always shows where you are, and a "Skip to content" link lets keyboard users jump past the navigation.
  • Screen-reader friendly. Pages use proper landmarks and a single, logical heading order; images that carry meaning have descriptive text, and decorative images are hidden from screen readers.
  • Respects reduced motion. If your device is set to reduce motion, animations and auto-playing video are stilled automatically.
  • Resizable and responsive. Text reflows and stays usable when you zoom to 200% or browse on a phone; nothing is locked to a fixed size.
  • Easy to reach us. Phone numbers are tap-to-call on mobile, and a clear booking and contact route is always available.

Where we know we can do better

Known limitations.

We're honest about the areas we're still improving:

  • Embedded maps come from Google and aren't fully within our control. Every practice page also lists its full address and a "Get directions" link, and we're happy to give directions by phone.
  • Our chat assistant is provided by a third party; if it doesn't work well for you, you can always book or ask by phone, email or our contact form instead.
  • Some downloadable documents (PDFs) may not yet be fully tagged for screen readers. Ask us and we'll provide the information in another format.

Need something in a different format?

Tell us — we'll sort it.

If any part of this website is difficult to use, or you'd like information in large print, by email, or read aloud over the phone, please get in touch. We'll help, and we'll use what you tell us to make the site better.

Prefer to call now? Unsworth 0161 796 6170 · Swinton 0161 794 7703 · Urmston 0161 748 4920 · Chorley 01257 262 445 · Burnley 01282 426 068 · Padiham 01282 771 600

This statement was last reviewed on 13 August 2026. We review it whenever we make significant changes to the website, and at least once a year.

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